Customer Testimonials

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Mario and his team should be very proud, from the first phone call to the moment they handed the keys to my new Mercedes they treat me with respect, no pushy sales tactics and i felt like i was getting looked after at all times, even after i collected my car i had a little issue, Mario booked the car to a garage near me and sorted the issue with in 24 hours as he promised!!!

i would recommend Car City UK to anyone they have friendly staff and an excellent choice of stock.

The true way of knowing how good a company is, is when you re reliant on their service and character.

I purchased a great Audi A5 which had an issue which was from the previous owner, i have to say i was extremely disappointed and lost that excitement of a new car, however i was amazed, appreciative and grateful for the service and sheer class in the way it was dealt with.

From the salesman Mohammed to the Owner Mario, i cannot thank them enough for the way they went above and beyond in their service.

I will definitely buy again and recommend this team to anyone looking for a customer relationship, not just purchasing a car.

Many thanks Guys.

Fantastic buying experience. I had been searching for months and being totally messed around by other car dealers. Came across Carcity on autotrader. Saw a beautiful Mercedes c220d amg line. I explained where I live and asked if delivery was possible. Brilliant response by the team who explained everything. They couldn’t do enough for me. I bought the car, they delivered it to my address 230 miles away and made sure the saw through the job to the end. Very happy with the car but I’m happier with the treatment and respect they showed me. It makes a massive difference to have confidence in who you are buying from. Well done to matty and thanks to allister for delivering my new car. I will definitely be buying from Carcity again.

A very honourable dealership. I found their customer care throughout the deal very good and courteous. I travelled over three hours and the vehicle was as described. I did have an issue with the vehicle warranty after the sale which the garage owner, Mario, resolved. I have found Mario to be a man of his word and would buy another vehicle from him.

Very happy with my new Mercedes SLC , which i bought from Car City in August. I got a very good price for my part exchange and my new car was polished and cleaned to a very high standard. Mo the Salesman, was easy to talk to, fully explained all my options and kept in touch throughout the transaction.
I usually go to an approved Mercedes dealership for my cars, but having now purchased one from Car City i would say the customer care and level of service is far better than i would have received from a Mercedes Main Dealership.
I would highly recommend the guys at Car City, next time you need another car.

Smooth process, friendly sales team. Had a slight issue with the indicators, but after mentioning this on the same day as i picked the car up the team were quick to have this issue sorted. Had the car now over a month and have no issues. Car drives great and thanks to the whole team. Would recommend to anyone who is looking to buy their next car in the Durham area or further as i came, viewed and drove away on the same day.

Thank you to shaun and everyone at car City, they are very welcoming , friendly and put themselves out for you. They make sure you are happy . Make a good coffee lol . Love my new car thank you again xx

hi i wuddent go anywhere else to buy a car these people are not high pressure sales men who follow you around wanting your business you are left to browse in a nice relaxed atmosphere and in my opinion ive been around alot of car garages that are only out to do a deal please if anyone is reading my feedback and are looking to buy a used car please take my advice and call in for a chat regurds neil

couldn’t be happier this is the 3rd car we got from car city the customer service is simply outstanding mario the owner literally is one of the best blokes you can meet if there is any thing your not happy about he will sort it there and then and theres no pressure tactics to buy like other dealerships thankyou car city

After my post in May.
Feel I must reiterate my satisfaction with Car City UK.
After installing security bolts in my car, purchased in February this year, I lost the Security socket which meant I could not remove the wheels.
After trying to solve the problem locally and not being able to, I visited our friends at Car city to see if they could help, even though the problem was not their fault.

Simon contacted their usual Wheel and tyre people who said that they would remove the security bolts and replace with the new ones I already bought.

This has now been done this week , thanks again to Simon and Car City for their very kind help.

the very best experience i have had in getting a new car. to say these guys are helpful is an understatement, they go above and beyond to get you the right car at the right price. will definitely be coming back when it’s time for my new one.
5 service from the start

Me and my wife decided to change the car we had for 8 years, we seen this lovely little Clio on Autotrader and decided to give the garage a call, we where impressed with the way the guy handled the call so we took a leap of faith and made the 215 mile trip to view it when we got there we where greeted qwith smiles and a cup of coffee (simon makes the best coffee) Mario the owner introduced him self to us and Mo took us on a test drive when we got back we wanted to take the car the same day(we didn’t this we could) the lads pulled a few strings and got the car serviced and Mot’d the same day, 2 hours later we had a big grin on our faces and we where driving away back home in our brand new car!!!

I would recommend Car City UK to any of my family or friends with out a moments hesitation

My wife and i have just picked up our new juke.. Honestly what a lovely place and the lad that own it is so helpful, they weren’t pushy not like the larger garages. I would recommend this garage 100%. Truly honest lads. A fabulous range of cars.

Purchased car from this Company in February this year.
They are a great set of lads, especially the owner Mario.
Had a couple of issues with the car which were dealt with very ably by Mario.
His no quibble guarantee is exactly what it says and is great for peace of mind and great after service.

Will be visiting Mario and his team in the near future, but as a friend, cant say that about too many companies.

Thanks Mario.

For all those who have doubts and are worried about parting with their hard earned money to buy a used car…..then worry no more.
The guys here offer an excellent service, quality cars at a very competitive price and aftercare that in my opinion is unrivalled.
You really do feel like one of the family from start to finish and should one of my own family or friends want to purchase a car i will have no hesitation in recommending Mario and his team. Excellent throughout Steve Stott

Being a woman, a single middle aged woman, I hate going to car showrooms to look at Cars, mainly because I feel like I am going to be pounced on.

However I can honestly say that Mario really looked after me, he listened to everything I had to say didn’t try and persuade me to buy a car he already had on his forcourt and instead he went out and found me exactly what I was looking for. I can’t thank you lads enough always had a smile on their faces and the coffee was excellent

I would most definitely recommend this business to anyone

I have recently bought a car from Car City UK and they are brilliant!! From the sales team to the delivery driver! They just made everything easy going..I highly recommend them!!! Cheers guys the car is a dream thanks

Have just bought a Mini Cooper from Car City UK. Absolutely fantastic , Mario and Cheyne two top quality honest lads, extremely friendly and respectful. Nothing a problem for them. Great quality stock at very good prices. Would definitely recommend to anyone. Main Dealers need to look at how these guys work.

Excellent range of cars to suit any requirement and budget. Think you could never afford a Jag, Merc or Beamer? Car City UK made it possible for me. Mario, Cheyne and Nathan are fantastic friendly people to deal with. I did have a small problem (external temperature sensor) and I can assure that the no quibble 6 months warranty is exactly what it says. The problem was solved quickly, professionally and with no inconvenience to myself. The lads did all of the running around. Very honest people who genuinely believe in the ultimate customer service experience. Very smooth from start to finish. I would certainly recommend to anyone and will keep casting an envious eye over their stock for my next purchase. Thanks.

Very friendly, professional and above all understanding, I felt like Mario who I dealt with listened to what I had to say and delivered, I travelled over 4 hours to collect my Zafira tourer, I was greeted at the bus station by Mario who drove me back to the garage went through all the paper work and made the whole process feel easy
I will recommend this garage to everyone I know

Wow!!! Car City UK this brand is going places…
I first spoke to Mario on the phone he had a very calm and welcoming voice which made me feel at ease straight away, I agreed to put a fully refundable deposit over the phone and travelled down to view the Nissan Qashqai I really wanted, when I got there he had a cuppa waiting for me, the car was clean and fuelled and as soon as we finished our drink we went out on a 25 minute test drive.
When we got back he gave me space to look at the car and discuss with my partner we decided this was the car for us but also this was definitely the company we wanted to do business with… I have no issues with recommending this brand to anyone looking to buy a car because I for one will ONLY buy my cars from CAR CITY UK from now on!!!
thanks I love my car

I recently part exchanged my Nissan Navara for a Ford Ranger Wildtrak from Car City UK with the assistance of both Cheyne & Mario, with Nathan making sure everything was prepared. I was offered a fair price for my Navara & have now bought a Ford Ranger which is not standard specification, which Cheyne put a lot of time into the project to make it a niche pick up, which is a head turner & conversation starter with strangers. They made the part exchange deal very easy & I was impressed with both the enthusiasm & passion that they have to make sure every thing was correct when I took delivery of the vehicle. I would recommend this new business to any one who is wanting to buy a car in the North East. Would I buy another vehicle from Car City UK, definitely!!

Have just bought a Mini Cooper from Car City UK. Absolutely fantastic , Mario and Cheyne two top quality honest lads, extremely friendly and respectful. Nothing a problem for them. Great quality stock at very good prices. Would definitely recommend to anyone. Main Dealers need to look at how these guys work.. Will definitely be looking to these guys for my next purchase. Thanks

Really friendly sales team excellant service very polite and help full perfect car very very pleased customer

excellent service from Mario, top lad who can’t do enough for you, very helpful throughout and did us an excellent deal, easily the best garage Experience I have had. would certainly buy again from here and would recommend car land very highly